{"id":90,"date":"2020-05-28T10:46:00","date_gmt":"2020-05-28T10:46:00","guid":{"rendered":"https:\/\/gardoon.io\/?page_id=90"},"modified":"2023-05-17T06:21:20","modified_gmt":"2023-05-17T02:51:20","slug":"%d9%86%d8%b1%d9%85-%d8%a7%d9%81%d8%b2%d8%a7%d8%b1-%d9%88%db%8c%d9%be-%d9%87%d9%88%d8%b4%d9%85%d9%86%d8%af-%d8%a7%db%8c%d8%b1%d8%a7%d9%86%db%8c-%d8%b1%db%8c%d9%86%da%af","status":"publish","type":"page","link":"https:\/\/gardoon.io\/en\/%d9%86%d8%b1%d9%85-%d8%a7%d9%81%d8%b2%d8%a7%d8%b1-%d9%88%db%8c%d9%be-%d9%87%d9%88%d8%b4%d9%85%d9%86%d8%af-%d8%a7%db%8c%d8%b1%d8%a7%d9%86%db%8c-%d8%b1%db%8c%d9%86%da%af\/","title":{"rendered":"Contact Center Software"},"content":{"rendered":"
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Gardoon Smart Contact Center Software<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Basic version, compact and economical VoIP phone center and call center<\/h2>

In this smart Iranian VoIP software, we have separated the components as much as possible so that choices can be made freely and cost-effectively. In the basic version of Vip software, there are most of the necessary components, basic facilities such as menu and voice mailbox, conference, waiting, forwarding and conversation recording to more professional facilities such as call queue, call flow scenario management diagram, necessary reports, access control and Queuing up and listening to online conversations, etc., which can be obtained at a reasonable cost, and we always have special conditions for startups. (Click here to see the features of the basic version)<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Make faster and better decisions with smart Contact Center software add-ons and stand out in the eyes of customers<\/h2>

Gardoon IP-PBX call center extensions provide you with advanced features. With them, you can reduce the cost of human resources, anticipate proactive measures, and increase the quality of your customer's response and satisfaction to a significant extent. (Click to see the full list of plugins)<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Call center based on ring network and reducing manpower cost<\/h2>

For larger call centers with high simultaneous calls, we have developed tools to be able to answer a large number of calls automatically without the need for an operator. Through email, it can be read by a robot, or outgoing calls can be assigned to an automatic caller on special occasions or for promotional purposes. The system administrator can move operators between call queues and can even set this to be done automatically. All this, in addition to other things such as the work shift management plugin, optimizes the number of human resources and maximizes efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Don't worry about managing the call center in high and unpredictable traffic and peak calls at the same time<\/h2>

One of the most important features and in fact the superior and differentiating indicator of Iranian Ring smart VIP software is the high capability of the core in managing and distributing a large number of calls at the same time with the least errors and errors, which has proven itself in a large number of high-traffic call centers. So you don't need to worry and plan and manage peak and special scenarios with the tools you have, such as queue monitoring, wallboards and dashboards, and alarm settings. The instant text message plugin plays an effective role in coordinating operators and call center managers in acute and critical situations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Increase customer satisfaction with Gardoon's advanced call center management software<\/h2>

Gardoon's smart VoIP software is designed in such a way that it records and preserves all the events of its operation in the database, and we have prepared various real-time and trend reports based on this information for you. Of course, you can also create custom reports. The average conversation and waiting time, the time of rest and exit from the queue and many important parameters for the system manager are among these things. You can even have and analyze the call flow pattern report.<\/p>

You can increase the number and quality of notifications with various tools such as SMS, email or automatic caller and use the survey plugin to collect feedback. It is clear that when the level of information to the customer increases and you create various ways to respond to the customer's call and finally conduct a survey, the customer will consider this as a great importance that you attach to him and his satisfaction will increase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Be agile with the smart Iranian VoIP software of Gardoon Call Center and surprise the customer!<\/h2>

Gardoon smart VoIP software can connect to other software of the organization and take input from them or output to them. This feature allows the operators to be more prepared to respond by seeing all the customer's information at the moment of the call. For example, they made settings so that VIP customers take a different and customized route in their calls. Or, with the tracking code extension, when the customer enters the code, you can call and automatically notify the customer of all kinds of information such as order status, tracking results, etc. from your various systems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Give your call center operator a tool to monitor and improve his own performance<\/h2>

The operator panel of the Gardoon smart VoIP software of the Ring call center includes all performance reports and survey results of the operator's response to customers. With this tool, in addition to the system manager, the operator can set goals for himself and improve the quality of his performance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Gardoon's smart VoIP software is compatible with all kinds of free VoIP software and VoIP hardware and phones in the world!<\/h2>

For a more economic use of VoIP Gardoon smart software, you can download free VoIP software like Zoiper Soft Phone and use it instead of a hardware phone to reduce your expenses.<\/p>

As well as Ring software with most brands of Vip hardware such as Cisco Cisco<\/a>Yealink Yealink<\/a> It can be used and most importantly, you can easily connect old telephone center systems like Panasonic central to this VoIP software and use them as before but with more features.<\/p>

The VoIP services of the Gorodon software development workshop and the installation and operation of the network telephone center are performed by our VoIP specialists, and you can count on our advice, training and guidance to choose the best VoIP software and hardware.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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With Ring's VoIP call center software, you always have the latest tools at your disposal<\/h2>

If you ask our old customers, they will confirm that they never have to worry about updating their call center tools. In fact, we are pursuing big goals and our efforts to reach a comprehensive and unified Unified Communication solution will always keep us up to date and eliminate this concern for our customers.<\/p>

Guide to choosing the best VoIP software<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The capabilities of the professional and advanced Gardoon Contact Center software\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tManage users and access levels<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The possibility of controlling and managing access levels to identify and provide appropriate services to each user as well as user groups, such as defining the administrator, supervisor, operator user and determining the permission to access the lines and the allowed duration of the conversation, determining the queues that the operators are allowed to use. or reports and modules that are allowed to use them.<\/p>

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<\/p>

Identifying and specifying the priority of answering for customers based on their phone number or by entering a code by the customer. It is possible to define and specify privileges for a customer or a group of customers, such as the priority of answering them based on their phone number, or entering a code by the customer, or specifying a connection to a specific destination, in Ring's call center. Also, to do these things, it is possible to add other conditions such as the date and time of the call, whether the queue is busy, etc. For example, in case of calls from priority customers (<\/span>VIP<\/span>) and the answering queue is crowded, their calls will be transferred to another queue.<\/span><\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHot-desking<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In Gardoon's smart VoIP software, the feature of unique extensions allows extensions to enter and exit the system without depending on the phone and physical location. In other words, the user can log in and out from any phone and from any place where the call center server is available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSet reminders for important events <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

By using this tool, you can remind important events by phone call by setting date and time, selecting message and phone number.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tListening to conversations<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

According to the installed modules, the administrator or user with Call Spy access rights can listen to the active lines of the call center.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSet response times<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

By using this feature, it is possible to determine different response states based on the hours of the day (Time Condition).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDedicated voicemail box for users<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Through this tool, all call center users have a dedicated voice box, and if their calls are out of reach, they are saved as an audio file in the dedicated voice box and sent to their email address. Also, the user can connect to the voice box at any time using his password and listen to his messages.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCall Recording<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

One of the most important features of Gardoon's smart VoIP software is the ability to save calls with a small volume and easy and safe recovery. Conversations are recorded and stored along with the date and time of the conversation along with the caller's phone number as well as the answering operator's number for future access. Also, this audio data is attached to the customer's file.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tVoice menus, customer guides<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Voice menus are used to inform, receive information and guide users and define various scenarios of two-way response. With the support of nested menus, Ring's call center has provided the possibility of guiding and guiding the user and easy connection to different departments of the organization.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tRemote working capability and user access to the internal line and call center facilities without geographical restrictions<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It doesn't matter where you answer the phone, imagine you need to talk to a customer through the company phone, but you are miles away from your office and you don't have the customer's phone number. One of the capabilities of the call center based on the IP network is not depending on the physical location of the users, which means that if the appropriate internet is available, you can call your internal phone from anywhere, access the call center's phone book. , send and receive faxes and have voicemail messages, employee performance reports and how they respond to customers. Iranian ring smart vape software provides you with all these facilities.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAllocation of direct urban telephone lines<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

One of the capabilities of the call center is to provide phone lines of the organization exclusively to each of the users and their extension, thus all the desired internal calls are directly connected to the desired extension through this line and further It can be forwarded to his mobile number through the forwarding settings.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tConference Call<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The ability to create multiple audio conferences without depending on the type of phone is one of the advantages of Ring's call center. Also, it has the ability to identify the role of people joining the conference, including the manager and operator, and in this way, it will provide them with different facilities. Some of these features include defining multiple public or private conference rooms, protecting private conferences with a password, disconnecting and connecting people's voices, expelling users from the conference, etc.<\/p>

\"\u0646\u0631\u0645<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tScoring and rating the performance of agents<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Ring Call Center provides a complete tool with the ability to formulate and report all performance indicators of call center employees to center managers at different levels.<\/p>

\u00a0<\/p>

Some features of this tool<\/h6>